Support
Reseller Information and Forms
If you are a reseller and would like to learn about carrying Lifetime Memory Products' full
line of advanced engineered modules, please contact us by clicking here.
Available Forms:
Warranty Information and Procedures
To obtain warranty service, kindly return your defective product to the authorized
Lifetime Memory Products dealer or distributor from whom you originally made your purchase.
Please contact them for their specific return policies, which will ordinarily require
your system information, a description of the problem, proof of date of
your original purchase, and other validation information.
Distributors and authorized dealers may return warranty-eligible products
to Lifetime Memory Products, Inc. after first obtaining a Return Material
Authorization ("RMA") number. An RMA number is obtained by:
-
Download the RMA Form -
Our RMA form is PDF Fillable. Please complete it on your computer and then fax
the completed form to 949-794-9023 or email it to rma@lifetimememory.com.
- Call your Lifetime Sales Representative if you are looking for other forms of RMA
Within fourteen days of obtaining your RMA number, you must send the product freight-prepaid and insured to:
Lifetime Memory Products, Inc.
Attention: RMA Department
Lifetime Memory Products, Inc.
2505 Da Vinci
Irvine, CA 92614
Your memory is fragile and can be damaged by improper handling. We cannot be responsible for any damage that
occurs in shipping, so please be sure to package it properly in an anti-static material with plenty of padding.
You must include your RMA Number on the outside of the box.
Your Right to Use Lifetime Memory
You have the absolute right to use compatible Lifetime Memory Products memory modules
in whatever brand computer or electronic device that you own, and it will not
affect your warranty. If you've ever heard that you must use OEM memory
to maintain your warranty, then you've encountered the biggest myth /
lie in the computer industry. Since 1975, U.S. law has made it
illegal to require purchasers to buy accessories from the original manufacturer to maintain
their warranty (with some very limited exceptions). Popularly known as the Magnuson-Moss Act (after the two sponsors in Congress),
the Act is designed to prevent manufacturers from over-reaching by "tying in" support and
preventing consumers from having economical choices for upgrades.
